Efficient and friendly service
Efficient and friendly service
Although I have nothing to compare too they took the stress out of needing work done to a new car.
Emails throughout updating me on progress. Staff answered all queries.
Friendly, informative and polite service.
The service was carried out to my complete satisfaction, although I had trouble making contact by phone.
Difficulties with access.Now use pick up service.
Professional, Knowledgeable and friendly service. Knowing that my vehicle is safe is important to me, the team at Stratstone explain everything in a way that is easy to understand.
The last visit to have the car re sprayed was fine, I do not like lies and been kept waiting.
Misleading communication on tyres
Efficient polite and courteous
Excellent customer serviceQuestions answeredStaff friendly
6 days to replace a tyre ...
Always guaranteed a great level of service.
Efficient and polite receptionist
Simple easy and uncomplicated helpful staff
The buying experience was amazing that said I was extremely disappointed with the cleanliness of the vehicle upon its collection. There was a lack of attention to detail and I was extremely disappointed.
Very happy with everything, Simon May who dealt with my purchase was so friendly and extremely helpful . Nothing was to much trouble.
Car delivered on time and delighted with it!
Some of the communication at times was not as good as it should have been otherwise I would have give 5 stars.
Apart from actually trying to book the actual service over the phone the experience was excellent.On most occasions that we call Stratstone mini Hull there is a problem actually speaking to someone in service or sales.
Dealing with Chris the brand manager he was straight to the point and listened to what I wanted and delivered. Picked up the car and it was in the showroom waiting to be driven out. Made to feel special by Liam who did the handover.
Josh the sales person kept me informed on the progress of the car
I have purchased a number of mini vehicles (7) and the sales team have always been good, however, the salesperson I use now goes the extra mile to ensure a swift and successful conclusion to the deal
All went smoothly
Because the fault I put the car in for was only partially rectified So I will have to rebook my car in again to get the same fault repaired
Left waiting around, with no explanation as to why. When was finally seated to get given my car back, the gentleman was talking to others and felt he was not focussed. Gave the impression of disorganised as I was given an invoice for someone else.
All the work done was completed to a high standard, including a courtesy car.
Easy process no problems experienced.
Greg was friendly and professional from the very start and consistently exceeded my expectations
Correct diagnosis, everyone very nice, but we had to have the work done where we could afford it
Difficult weather conditions and traffic congestion avoided by helpful arrangements made by Tom Delayney for my mini to be delivered to my house when snow and ice had gone.
The staff are lovely to deal with. I dealt with Simon May and from start to finish in the purchase of my new mini he was very pleasant and efficient. It was fantastic to get every stage of my minis progress sent on my smart phone. Thank you.
Very quick service, given nice courtesy car
I always receive prompt and efficient service. Queries are dealt with and the service administrator is friendly polite and knowledgeable.
Good service and quick to solve issues
We waited for the car to be serviced and was very happy with the staff service and the cars cleanliness. The young lady on reception was very kind and helpful.
Tom was very competent with all the details and did apologise for the delay in the finishing details.
Friendly yet professional staff who kept me updated throughout. All work was clearly explained.
When entering the show room no one was around. We were stood for around looking for someone to ask a question and it took at least 5 minutes for anyone to acknowledge we were there. However once we were seen to the staff were very friendly.
Very impressed apart from the car wasnt valeted
Couple of hitches at the beginning but sorted in the end
They pick up from my home do what is needed. return it beautifully valeted and clean , ring to remind me what time and date it will be picked up and return it the same day ,by extremely polite young men , then ring and ask me if all was well ,