Rich was very efficient and kept me informed of progress

Courtesy car provided and that was really useful to me

Good service received

On this occasion Richard was most helpful in resolving the problem.

They had my car, delivered at 11am on recovery wagon because of flat tyre, for 24hrs before any contact was made. As I was at work I was left not knowing whether it would be ready in time for me to get home.

Pleasant and nothing too much trouble

Staff always very helpful

I was kept fully informed throughout

I was kept informed of how production was coming along every step of the way.

Really nice atmosphere in the show room

They are always attentive and listen

Great service, wonderful friendly helpful staff. Super clean car on its return

No issues service went very smoothly

Customer service was excellent, process was seamless from start to finish.

As usual, nothing to complain about from entering to leaving, even received factory updates on status of car build

You now have someone on the desk who has an interest and makes you feel like they care....at last!

Kept up to date with progress. Friendly competent staff

Looked after me

There was a fault with the battery but they let it out of the showroom like that without sorting it before I picked it up. It had all supposedly been cbecked.

A first class service and enjoyable experience from start to finish - couldn't have asked for more!

Richard Gawthorne is always a great help.

Awesome team.

There was some waiting around time but overall satisfactory.

great service, no hassle, very helpful with no pressure sales.

Kept my up to date with the progress of my car very good service by all

When I bought my car I had a broken arm so needed additional assistance, this was provided and the staff were extremely helpful as i couldn't drive at the time.

Staff are very friendly and helpful

A very good expereince with the only slight negative of the tyre prices I was given were higher than local tyre specialists - I would rather Mini fit tyres for me but don't want to pay over the odds!

Kept up to date while I waited

The dealership do not have enough parking spaces for customers. It appears to be acceptable to drive around a busy car park for 10 minutes then leave the car in a random place. Staff appear disinterested with customers

Damage to car

The staff were very knowledgeable, and very helpful. Nothing was too much trouble.

Everybody I spoke to was very professional

Very friendly and helpful

Returning customer to Hull, excellent,,net service from start to finish

The team were very professional in their knowledge of both the Car and finance deals available. Keeping us informed throughout the whole process.

Richard Gawthorne was excellent. He helped me with a problem with my car before it went in for the MOT. He was very knowledgeable about minis and an extremely good at communication. Very pleased with the service I received.

For the first completely satisfied. The young chap in the service dept does an admirable job, and makes a refreshing change.

Professional service that's what I would expect from mini

Lovely support when I was having trouble arranging insurance from home. I enjoyed the unveiling of the car - it was was amusing.

I can't praise the dealership enough. This was a distance sale and everything was conducted quickly and professionally. I would certainly use them again.

Great customer service guaranteed and good coffee while you wait!

Very happy with the car and service. A couple of watch outs Warning symbol for tyre pressures not correct Sat Nav not downloaded however this was put right quickly

Fast and efficient service

Service was completed quickly and car looked lovely!

Excellent attention from Grace and Chris

My one issue was with customer services who booked the appt for me. They only had me down for an end of warranty check even though we had had a full conversation about booking in for an MOT and they checked that I was entitled to a reduced price !

Fantastic service, nothing seemed any trouble, went above and beyond

Rich looked after me very well

They went the extra mile with every detail