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Customer Reviews.

service

5

Perfect

04 February 2019

service

5

Good communication...friendly and knowledgeable front of house staff

04 February 2019

sales

5

Fault with number plate rectified with ease. The only issue was that there was only a few miles of fuel in the car and had to find the nearest petrol station. Also would've been good if it had been charged up so we could use it on electric mode.

25 January 2019

service

5

Excellent service.

16 January 2019

service

5

Rich was amazing, explained what the issue could be and kept me fully up to date with the timings, he was understanding when I explained I live out of town but my parents would oversee everything. Rich was always quicker then expectations as well.

08 January 2019

service

4

Car was obviously serviced however the deal bought was free servicing which was not recorded. Thankfully I had relevant documents. Your survey is bringing up a query on an answer to this question. I have duly answered.

05 January 2019

sales

5

Straightforward process made easy by friendly and helpful staff.

03 January 2019

service

3

Took longer to be able to deal with retrieving my car back as worked out of town and turned up to collect and my keys were not available so had organise something else

27 December 2018

service

5

Richard is excellent at his job, friendly, efficient and helpful. It made the whole experience much better than previously.

27 December 2018

sales

5

Happy with all aspects of the service

27 December 2018

sales

3

When I bought the car I was given a rough date but was told I would be kept up to date but was only told when it arrived at garage. Original sales person left, handover person was also leaving and lacked good knowledge of what is a technical car

22 December 2018

sales

4

Helpful and kind staff. Car prepared to a very good standard

20 December 2018

sales

4.5

Nearly perfect but could have done with more explanation of functions and controls at handover.

18 December 2018

service

5

very prompt service

18 December 2018

service

4

Service Dept had not checked wipers so I went to Halfords instead

13 December 2018

sales

3

As aboveAlso would have liked an update on state of build of car. Got one mail saying it was in production, then a phone call saying it had arrived.

12 December 2018

sales

5

Staff were really friendly, also had female staff who took me on the test drive, which made me feel comfortable. Also gave a lovely cup of coffee whilst I waited!

10 December 2018

service

3

the receptionist on the service desk was abrupt and wasnt apologetic that Stratstone Chesterfield hadnt explained ab`out a £40 charge on the "free" service?? Her reply to me was She couldnt speak for Chesterfield! another girl offered me a drink

06 December 2018

sales

5

Everything was explained properly service

03 December 2018

service

5

Helpful, polite staff.

02 December 2018

service

4

I was waiting for 1 hour for them to repair a slow puncture. However they did not charge me.

24 November 2018

service

5

Again as above:Excellent service. Very professional. Felt very well looked after.

21 November 2018

sales

5

Staff wonderful helpful and cheery nothing to much troublebe

20 November 2018

service

5

Easy process

17 November 2018

sales

4

Looked after well

16 November 2018

service

2

because of the issues above, however, I complained the same day and I did receive a very sincere apology from the service manager the next day

15 November 2018

service

4

Friendly staff, sufficient information given. The only reason I don't give 5 star is because I would like much more included in the service itself - rather than just the necessary requirements.