Everything was explained properly service

Helpful, polite staff.

I was waiting for 1 hour for them to repair a slow puncture. However they did not charge me.

Again as above:Excellent service. Very professional. Felt very well looked after.

Staff wonderful helpful and cheery nothing to much troublebe

Easy process

Looked after well

because of the issues above, however, I complained the same day and I did receive a very sincere apology from the service manager the next day

Friendly staff, sufficient information given. The only reason I don't give 5 star is because I would like much more included in the service itself - rather than just the necessary requirements.

Professional

Stratstone gave me a timely service and returned my car beautifully cleaned.

Efficient service everything clear about what was happening

Great customer service quick to answer any concerns and very helpful

Experienced staff performing service

I brought my car in at 9am for service and MOT. I said I would need to pick the car up the following morning as there was no car for me to use. The next morning I got a call saying my car wouldn't be ready till lunchtime!

Good customer support

as above ...nobody about or bothered. Told fibs and didnt fix the cigarette lighter.. Other people at desk also moaning about delay.. Why not just be efficient or at least honest. Previously service has been first rate

As above and a courtesy car.

Service completed on time. Thoroughly explained to me. Transport to and from work arranged and on time.

Very reliable

Friendly and approachable staff though not all questions answered straight away

QUICK AND COURTEOUS

Everything I asked for was there for us. I asked for my new car to be veiled and it was all ready for us. The unveiling was a fabulous expecience.

This car is our 2nd new mini from Stratstone Hull last time we were providedcwith a Mini Car Maintenance Kit which was superb this time however we bought a more expensive vehicle but received no such car care kit . This was a shame

The service was excellent

Staff were first class

From enquiry to collection. All staff were helpful, friendly & knowlegeable. We were kept informed at every stage

Fantastic sale from Steve and handover was smooth and professional (Jess)

Was hassle free

Staff are always polite and helpful

Whilst I appreciat that the Mini Centre looked at my car over two days and could not find the automatic start/stop fault, it has happened again this week and I do not feel confident driving the car with this function still on.

No hassle service Would have preferred an explanation as to what the service entailed and if this was done then i would have rated this 5 *

Jessica at Hull stratstone was very kind & helpful

The receptionist was very helpful and experienced on mini products and services.

The purchasing of the car was a delight with really polite, helpful and courteous staff. The delivery was appalling, Two things on the invoice were incorrect, the rubber mats had not been ordered and it had not been filled up with fuel as agreed.

Fully informed throughout the service of any issues etc

My partner suggested to Thomas the 04 Sept to collect the vehicle, Tom confirmed the 04 Sept ok.Email received on the 03 Sept 2018 from Thomas asking for a finance agreement form to be returned that day or the handover wouldn't be able to go ahead.

efficient and helpful staff

I was satisfied with the service when buying the car however when returning when there was a fail with the car it was difficult to find someone who knew what was going on.

Excellent really great service .. after buying from.leeds and finding out there was a fair few problems .. hull mini sorted out everything quickly and efficiently

Work was carried out to high standard

Good team, customer focussed

The service team were very efficient and the receptionist was very customer focused she was a pleasure to deal with and she was caring

Service was good throughout. However a few admin mistakes left some doubt in the ordering / registration of my car.

Answered queries quickly

Great service

Courtesy car provided and no waiting time, quick efficient sevice