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Customer Reviews.

sales

4

Efficient and friendly service

10 May 2018

service

4

Although I have nothing to compare too they took the stress out of needing work done to a new car.

10 May 2018

sales

5

Emails throughout updating me on progress. Staff answered all queries.

10 May 2018

sales

4

Friendly, informative and polite service.

09 May 2018

service

3

The service was carried out to my complete satisfaction, although I had trouble making contact by phone.

09 May 2018

service

5

Good service

01 May 2018

service

4

Difficulties with access.Now use pick up service.

26 April 2018

service

5

Professional, Knowledgeable and friendly service. Knowing that my vehicle is safe is important to me, the team at Stratstone explain everything in a way that is easy to understand.

26 April 2018

service

2

The last visit to have the car re sprayed was fine, I do not like lies and been kept waiting.

25 April 2018

service

2

Misleading communication on tyres

24 April 2018

service

5

Efficient polite and courteous

24 April 2018

service

5

Excellent customer serviceQuestions answeredStaff friendly

22 April 2018

service

2

6 days to replace a tyre ...

21 April 2018

service

5

Always guaranteed a great level of service.

14 April 2018

sales

5

great service

09 April 2018

service

5

Efficient and polite receptionist

06 April 2018

sales

5

Simple easy and uncomplicated helpful staff

05 April 2018

sales

4

The buying experience was amazing that said I was extremely disappointed with the cleanliness of the vehicle upon its collection. There was a lack of attention to detail and I was extremely disappointed.

05 April 2018

sales

5

Very happy with everything, Simon May who dealt with my purchase was so friendly and extremely helpful . Nothing was to much trouble.

05 April 2018

sales

4

Car delivered on time and delighted with it!

03 April 2018

sales

4.5

Some of the communication at times was not as good as it should have been otherwise I would have give 5 stars.

03 April 2018

service

4

Apart from actually trying to book the actual service over the phone the experience was excellent.On most occasions that we call Stratstone mini Hull there is a problem actually speaking to someone in service or sales.

03 April 2018

sales

5

Dealing with Chris the brand manager he was straight to the point and listened to what I wanted and delivered. Picked up the car and it was in the showroom waiting to be driven out. Made to feel special by Liam who did the handover.

03 April 2018

sales

5

As above.

03 April 2018

sales

5

Josh the sales person kept me informed on the progress of the car

03 April 2018

sales

5

I have purchased a number of mini vehicles (7) and the sales team have always been good, however, the salesperson I use now goes the extra mile to ensure a swift and successful conclusion to the deal

29 March 2018

sales

5

All went smoothly

28 March 2018

service

2

Because the fault I put the car in for was only partially rectified So I will have to rebook my car in again to get the same fault repaired

27 March 2018

service

2

Left waiting around, with no explanation as to why. When was finally seated to get given my car back, the gentleman was talking to others and felt he was not focussed. Gave the impression of disorganised as I was given an invoice for someone else.

27 March 2018

service

5

All the work done was completed to a high standard, including a courtesy car.

22 March 2018

service

5

Always reliable

21 March 2018

sales

5

Easy process no problems experienced.

21 March 2018

sales

5

Greg was friendly and professional from the very start and consistently exceeded my expectations

20 March 2018

service

4

Correct diagnosis, everyone very nice, but we had to have the work done where we could afford it

19 March 2018

sales

5

Difficult weather conditions and traffic congestion avoided by helpful arrangements made by Tom Delayney for my mini to be delivered to my house when snow and ice had gone.

16 March 2018

sales

5

The staff are lovely to deal with. I dealt with Simon May and from start to finish in the purchase of my new mini he was very pleasant and efficient. It was fantastic to get every stage of my minis progress sent on my smart phone. Thank you.

15 March 2018

service

4

Very quick service, given nice courtesy car

15 March 2018

service

5

I always receive prompt and efficient service. Queries are dealt with and the service administrator is friendly polite and knowledgeable.

13 March 2018

sales

5

All brilliant

13 March 2018

service

5

Good service and quick to solve issues

13 March 2018

sales

4

Good experience

10 March 2018

service

5

We waited for the car to be serviced and was very happy with the staff service and the cars cleanliness. The young lady on reception was very kind and helpful.

06 March 2018

sales

4

Tom was very competent with all the details and did apologise for the delay in the finishing details.

27 February 2018

service

5

Friendly yet professional staff who kept me updated throughout. All work was clearly explained.

27 February 2018

service

3

When entering the show room no one was around. We were stood for around looking for someone to ask a question and it took at least 5 minutes for anyone to acknowledge we were there. However once we were seen to the staff were very friendly.

26 February 2018

service

4

Very impressed apart from the car wasnÂ’t valeted

22 February 2018

sales

4

Couple of hitches at the beginning but sorted in the end

20 February 2018

service

5

They pick up from my home do what is needed. return it beautifully valeted and clean , ring to remind me what time and date it will be picked up and return it the same day ,by extremely polite young men , then ring and ask me if all was well ,