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Customer Reviews.

sales

5

Everything was explained properly service

03 December 2018

service

5

Helpful, polite staff.

02 December 2018

service

4

I was waiting for 1 hour for them to repair a slow puncture. However they did not charge me.

24 November 2018

service

5

Again as above:Excellent service. Very professional. Felt very well looked after.

21 November 2018

sales

5

Staff wonderful helpful and cheery nothing to much troublebe

20 November 2018

service

5

Easy process

17 November 2018

sales

4

Looked after well

16 November 2018

service

2

because of the issues above, however, I complained the same day and I did receive a very sincere apology from the service manager the next day

15 November 2018

service

4

Friendly staff, sufficient information given. The only reason I don't give 5 star is because I would like much more included in the service itself - rather than just the necessary requirements.

14 November 2018

service

5

Professional

13 November 2018

service

5

Stratstone gave me a timely service and returned my car beautifully cleaned.

12 November 2018

service

5

Efficient service everything clear about what was happening

09 November 2018

sales

5

Great customer service quick to answer any concerns and very helpful

09 November 2018

service

5

Experienced staff performing service

07 November 2018

service

1

I brought my car in at 9am for service and MOT. I said I would need to pick the car up the following morning as there was no car for me to use. The next morning I got a call saying my car wouldn't be ready till lunchtime!

06 November 2018

service

5

Good customer support

06 November 2018

service

1

as above ...nobody about or bothered. Told fibs and didnt fix the cigarette lighter.. Other people at desk also moaning about delay.. Why not just be efficient or at least honest. Previously service has been first rate

04 November 2018

service

5

As above and a courtesy car.

02 November 2018

service

5

Service completed on time. Thoroughly explained to me. Transport to and from work arranged and on time.

01 November 2018

service

5

Very reliable

31 October 2018

sales

4.5

Friendly and approachable staff though not all questions answered straight away

26 October 2018

service

5

QUICK AND COURTEOUS

23 October 2018

sales

5

Everything I asked for was there for us. I asked for my new car to be veiled and it was all ready for us. The unveiling was a fabulous expecience.

23 October 2018

sales

4

This car is our 2nd new mini from Stratstone Hull last time we were providedcwith a Mini Car Maintenance Kit which was superb this time however we bought a more expensive vehicle but received no such car care kit . This was a shame

23 October 2018

service

5

The service was excellent

19 October 2018

service

5

Staff were first class

19 October 2018

sales

5

From enquiry to collection. All staff were helpful, friendly & knowlegeable. We were kept informed at every stage

18 October 2018

sales

5

Fantastic sale from Steve and handover was smooth and professional (Jess)

16 October 2018

service

5

Was hassle free

16 October 2018

service

5

Staff are always polite and helpful

16 October 2018

service

2

Whilst I appreciat that the Mini Centre looked at my car over two days and could not find the automatic start/stop fault, it has happened again this week and I do not feel confident driving the car with this function still on.

11 October 2018

service

4

No hassle service Would have preferred an explanation as to what the service entailed and if this was done then i would have rated this 5 *

11 October 2018

sales

5

Jessica at Hull stratstone was very kind & helpful

08 October 2018

service

5

The receptionist was very helpful and experienced on mini products and services.

03 October 2018

sales

2

The purchasing of the car was a delight with really polite, helpful and courteous staff. The delivery was appalling, Two things on the invoice were incorrect, the rubber mats had not been ordered and it had not been filled up with fuel as agreed.

03 October 2018

service

5

Fully informed throughout the service of any issues etc

02 October 2018

sales

1

My partner suggested to Thomas the 04 Sept to collect the vehicle, Tom confirmed the 04 Sept ok.Email received on the 03 Sept 2018 from Thomas asking for a finance agreement form to be returned that day or the handover wouldn't be able to go ahead.

30 September 2018

service

5

efficient and helpful staff

30 September 2018

service

3

I was satisfied with the service when buying the car however when returning when there was a fail with the car it was difficult to find someone who knew what was going on.

27 September 2018

service

5

Excellent really great service .. after buying from.leeds and finding out there was a fair few problems .. hull mini sorted out everything quickly and efficiently

27 September 2018

service

5

Work was carried out to high standard

27 September 2018

sales

5

Good team, customer focussed

24 September 2018

service

5

The service team were very efficient and the receptionist was very customer focused she was a pleasure to deal with and she was caring

21 September 2018

sales

3.5

Service was good throughout. However a few admin mistakes left some doubt in the ordering / registration of my car.

21 September 2018

sales

5

Answered queries quickly

19 September 2018

service

5

Great service

18 September 2018

service

5

Courtesy car provided and no waiting time, quick efficient sevice