MINI Countryman

Our star rating

information

What does our rating mean?

Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated from customer satisfaction surveys conducted by MINI UK for new car sales and Aftersales transactions over the last 90 days.

The following comments are unedited and submitted as part of the online survey process.

Click here for more information.

Sales

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4.9

5 comments from
16 reviews

Service

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4.4

15 comments from
43 reviews

Sales
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5.0

"The whole team at Stratstone Mini in Hull are fantastic, very helpful, knowledgeable about the products and services on offer and genuinely care about the customer."

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4.5

"Our sales person was great he made purchasing our Mini a pleasant and positive experience. Would deffinately recommend this dealer in the future."

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5.0

"The sales team were first class."

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5.0

"the dealership have been nothing but professional from start to finish excellent is an understatement from the service by Andy Tony and Steve. They make you feel special from the start to the finish of your purchase."

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5.0

"Very attentive and helpful"

Service
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4.9

"Chris and paul were really good and the technician thatspoke to my wife was good and didnt patronise het"

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5.0

"The dealership are amazing, they picked up my car because I was ill, they dropped it back off, they explained all the work that was carried out and they even cleaned it for me as well, it was spotless. I could not ask for anything more."

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4.0

"They did a really good job, but missed cleaning the boot."

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5.0

"Chris at the reception was spot on .he was really good and looked after me real well."

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4.0

"I was looked after really well again as was my car"

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2.9

"Dealing with people face to face at Stratstones is great, trying to get through to people via the phone is another matter. First their not in, ring back tomorrow when the are in, still not in. Then find out their were there all the time. Result anger"

Stratstone Hull Dealer Principal response

"At Stratstone we are committed to providing excellent customer experience. We apologise for any inconvenience caused and we will endeavour to ensure that you will not be disappointed again in the future. Thank you for your valuable feedback."

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4.6

"Overall i was happy, staff listened and gave regular feedback"

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5.0

"The guys on the service desk were extremely helpful."

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1.5

"unhappy with the diagnostics, the work carried out and the attitude of the service manager"

Stratstone Hull Dealer Principal response

"At Stratstone we are committed to providing excellent customer experience. Please accept our sincere apologies and will endeavour to ensure that you will not be disappointed again in the future. Thank you for your valued feedback."

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5.0

"I was pressed for time and they still managed to to do a valet for me"

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2.0

" After taking it in for a service my wife experienced an incident where the plastic cover on the bonnett became loose, which caused her to call the AA. This has left us very uneasy about recommending this dealership."

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5.0

"I originally bought my Mini from Harrogate due to the fact that it was more convenient at the time due to where I was. I'd had my Mini for a couple of weeks and had a problem with overheating and noise from the engine."

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5.0

"excellent experience. MINI Hull provides great customer care. Would recommend this dealership to others"

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5.0

"My tyre walls were blacked i was delighted"

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5.0

"Very impressed with the service, the staff are very friendly and helpful love the fact my car looked like brand new when i picked it up"