MINI
Stratstone Hull
Stratstone Hull, Hull. HU9 1TQ
t: 01482 605555
t: 01482 605555
EXCELLENT SERVICE
Our Dealership Managers continually promote excellent customer service throughout Stratstone MINI Hull, encouraging our teams to show initiative and provide outstanding levels of customer care.
We are immensely proud when our customers take the time to let us know how pleased they were with our service; you can read some of their comments below.
We welcome our customer’s comments, positive or negative, as we strive to achieve our group aim of being 'The Number One Choice' to do Business with’. If you would like to make a comment on the service you have received from Stratstone MINI Hull, simply click here to contact us.
- "I bought a MINI from Stratstone Hull several years ago and always have it serviced/repaired with you. Your mechanic, Robert Mapplethorpe, always collects the car for a service on his way to work and delivers it back on his way home. I write to say how obligiing, helpful and professional Robert always is. He is to be congratulated on his service."
- "When I purchased my Cherished MINI Cooper in Feburary 2010, I would like to say that Steven Donnelly looked after me extremely well with prompt action on all my queries/issues. I know that at times I must have tested his patience with my demands as I am a demanding customer, but he never showed any signs of irritation and was professional at all times. I also dislike intensely 'pushy salesmen' and Steven is not like this at all. He was also not patronising to me as a female customer which is refreshing. He always returned my calls or emails promptly with the necessary information."
- "We were very impressed with the service that we received from Stratstone Hull. We only delt with Tony Lyell from initially enquiring about the possibility of buying a new MINI right through to the part exchange of my old MINI and to the delivery of the new car. We have always had a good experience with Stratstone but this time was exceptionally good. Tony was very professional, extremely helpful and very patient while I was making up my mind on the specification! He also went out of his way to make the collection of my new car very special and even more exciting. He is an asset to the team and we would have no hesitation recommending him to others."
- "Excellent service and Tony did us a fantastic deal. Very happy and would certainly recommend to people."
- "Robert, your Master Technician was extremely helpful in his explanation of the work that he carried out on the car, and I must pass on my sincere thanks to him for resolving the handling problems that the vehicle was booked in for. He took the time and trouble to talk me through all the issues he had addressed, and I find it hard to believe that I am now driving the same car! His knowledge and customer care skills are a credit to your dealership, and I would be grateful if you could personally pass on my warmest thanks to him."
- "I am writing to request you thank your colleagues, especially Chris Turner for the help and assistance they gave me whilst I was purchasing my MINI Cooper S. This was my first experience of Stratstone MINI Hull and I was extremely impressed with the service your team provided. I found the buying process straight-forward and your sales team were very knowledgeable and helpful. The showroom had a warm, friendly and relaxed atmosphere and your colleagues were all polite, courteous and professional during my visit. I was completely satisfied with the vehicle and buying experience and I have also found your aftersales care and Service department very good. Overall I would strongly recommend your dealership to potential buyers and look forward to buying my next vehicle from you."
- "Paul, Jamie and the young man who lives round the corner who picked up and returned my MINI all gave excellent service, thank you."
- "This was my first experience of the MINI Service system, the guy that dealt with me was a credit to your marque."
- "Jamie, the Service Advisor, was excellent and delivered good customer service."
- "Service advisor, Jamie, explained the differences I would encounter between my MINI and a BMW 1 Series. I had a new baby with me and was worried I may be waiting a while but this was not the case. A really helpful member of staff and a credit to the dealership."
- "A very good service department with friendly staff. A credit to the BMW & MINI brand. Jamie the Service advisor delivers first class service and is always able and willing to help."
- "Jamie the Service guy is a credit to Stratstone MINI Hull. He is very friendly and makes the whole process run very smoothly. Brilliant service as always."