About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

108 ratings and 70 comments received in the last 90 days.

01 February 2026

Jamie Haslin was friendly and efficient

29 January 2026

No stress, sales team (Craig Stratstone Hull) extremely helpful and efficient

24 January 2026

Friendly, helpful, relaxed approach very refreshing

20 January 2026

The service from Jack was fantastic from end to end. He was. very knowledgable, patient and helpful.

05 January 2026

Was able to get the car quicker than expected kept in touch through the process and knew the cars very well

01 January 2026

Jack Lee was amazing and very patient!!

30 December 2025

Some minor hiccoughs along the way be sorted to my satisfaction.

30 December 2025

Seamless experience

21 December 2025

It was amazing and I love the bow and cover!

18 December 2025

Patience and informative staff

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13 December 2025

Very satisfied Great experience

08 December 2025

Jamie Maslin was very helpful throughout the process

07 December 2025

Friendly sales team always ready to answer any questions I may have had . Nothing was to much trouble

07 December 2025

We were given very helpful age appropriate guidance .

06 December 2025

Able to test drive car and take time to consider option with no pressure. Staff friendly.

06 December 2025

Josh always kept me in the loop as to what was happening with my purchase which didn't go as smoothly as I would have liked.

03 December 2025

Again Joshua was amazing. The handover made me feel special with the car reveal. Joshua went over everything in detail and reassured me that of i needed anything not to hesitate to contact him.

01 December 2025

Josh our Sales Executive was completely helpful throughout our experience.

28 November 2025

Efficient, knowledgeable, professional and friendly salesman (Jack Lee). Pleasant sales area. Thorough sales system. Excellent and comprehensive vehicle handover.

22 November 2025

Very satisfied, couldn't have been more helpful

19 November 2025

Brilliant

17 November 2025

Very, car is perfect and I love it

07 November 2025

Jamie was at hand to help every step of the way.

30 January 2026

Friendly staff and prompt attention when my car had a service and MOT which was thorough.

28 January 2026

Appointment was made quickly and Kirsty is always so friendly and welcoming and very helpful

27 January 2026

The staff at Stratstone Hull are brilliant. Very polite and professional. First is a 5 star asset to the company . Always has a smile on her face and keeps me updated regarding the progress of my mini during the day. Nothing is too .much trouble

27 January 2026

Communication was poor from booking the appointment and arriving. I explained I would have to wait whilst the work was done, was assured this would be fine and a note would be made. When I arrived was told there was no note of this.

26 January 2026

Everything went smoothly and met expectations

25 January 2026

Very helpful good service and courtesy car supplied

25 January 2026

Easy to arrange the appointment , welcome greeting and service was excellent

24 January 2026

Helpful; efficient; great communication

24 January 2026

Friendly, knowledgeable helpful staff

24 January 2026

Friendly and efficient staff

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23 January 2026

Polite, knowledgeable staff, making the process of booking in etc easy over the phone.

21 January 2026

Work carried out in good time and to expected standard.

20 January 2026

Clean and tidy showroom/reception . Kirsty was very friendly, helpful & knowledgeable, would happily recommend friends & family visit if they have / would like a mini.

17 January 2026

What wasn't to love! Kirsty went above and beyond to assist in my warranty claim.

17 January 2026

Heath check was booked in quickly and on a day that suited. Kept updated after the service re any issues. Centre was flexible to allow me to collect the car at a time that suited also. Friendly and professional staff.

17 January 2026

Efficient, friendly staff

16 January 2026

Friendly efficient service, good communication

14 January 2026

Excellent customer service and friendly staff

14 January 2026

Kirsty was polite, pleasant and really helpful, she offered me a service plan without being pushy that was sutable for my needs. When there was an hicup with the system that had my details but the wrong christian name, she was able to sort it out.

14 January 2026

Great service as always

14 January 2026

Very honest and informative feedback

13 January 2026

See box below

12 January 2026

The staff were very helpful and friendly and kept me fully informed throughout

10 January 2026

Great communication and overall customer service received from team. Rectified the issues quickly and ensured I wasn't without my vehicle for too long (courtesy car provided).

10 January 2026

Friendly reliable customer service and confidence in mini garage

10 January 2026

Engineer was curious and polite Kept informed throughout

10 January 2026

Friendly, welcoming service and kept up to date

07 January 2026

Excellent reception service from Kirsty. Workshop efficient and good liaison. Car very well cleaned.

27 December 2025

Great customer service

23 December 2025

Very satisfied.

23 December 2025

Quick but not rushed, high quality service

22 December 2025

Service fine quickly and efficiently. I have the EMAC plan, so it's great to have the costs covered.

21 December 2025

Kelly was great

18 December 2025

friendly and courteous

07 December 2025

Service from Jish was very good. Kept me in the loop when things weren't going as expected

06 December 2025

Vry helpful

25 November 2025

Amazing service kirsty the service advisor is the most helpful and kind service advisor I have ever dealt with.

24 November 2025

Kirsty was so lovely and kind, really helpful

23 November 2025

The service was on time and done exactly as required and a clear video sent.

22 November 2025

Sorted my problem out

21 November 2025

Efficient & friendly

18 November 2025

It's always a pleasure dealing with Kirsty. She is professional & friendly, and explained what was going to happen with my car, including a complimentary wash and vac. I was contacted at the time promised. The whole process was very easy and smooth.

16 November 2025

I feel a valued

16 November 2025

Great

10 November 2025

The staff were pleasant + helpful but I was given different information of when to bring my car in. On the free car check, a loose radiator grill was discovered and the charge would have been £574. My husband reconnected it to its bracket very easily

09 November 2025

My Mini is on a service plan and required a service and Mot. Everything was completed within the time given and I received a phone call to confirm.

08 November 2025

Very helpful and kbowlegable

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Stratstone Hull.

Address

Citadel Way, Hull, HU9 1TQ

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

0148 2243589

Map

Areas served

Hull as well as surrounding areas including Bridlington, Beverley, Hessle and Cottingham

View map

Address

Citadel Way, Hull, HU9 1TQ

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:08:30 - 13:00
Sun:Closed

Phone

0148 2904591

Map

Areas served

Hull as well as surrounding areas including Bridlington, Beverley, Hessle and Cottingham

View map