About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

120 ratings and 104 comments received in the last 90 days.

27 June 2026

Lovely smooth transaction Stratstone Hull we're so efficient from placing order to letting me know my car had arrived The team are so professional and Jamie the guy who looked after my sale was so lovely from placing my order to my new car arriving

26 June 2026

No issues at all although my car was not delivered as I went to the garage to collect

24 June 2026

Fabulous service and amazing car. Thank you.

24 June 2026

Staff excellent only issue was that they didnt apply a protection coating to the bodywork as promiseed. This was rectifies two days later.

23 June 2026

Craig was great. Everything handled as it should be and more!

19 June 2026

Jamie who we dealt with made everything straight forward and had answers to all the questions we had.

16 June 2026

Great service from start to finish, the combination of the test drive and the 0% offer were the key factors in choosing the Mini over the Renault 5. Sales team were knowledgeable without being pushy. Give choice of possible vehicles.

12 June 2026

Craig Greenfield provided excellent service. Very friendly and efficient. He kept us up to date with the progress of our order, especially when there was a delay.

09 June 2026

Handover felt a little rushed. More explaination of the car systems (driving assistance, OS9, etc. would have been helpful.

03 June 2026

Staff very good patient and treat you as individual

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03 June 2026

Jamie was helpful, knowledgeable and friendly from first point of contact until us driving away in our new car. He was genuine and cared that we were happy in our decisions and ensured we received the best deal available at the time.

02 June 2026

Excellent customer care skills

28 May 2026

Excellent customer service from first visit to driving my new car away, followed by after care and all communication! 100% satisfied

27 May 2026

Excellent customer service by craig made me feel very welcome and appreciated

27 May 2026

Very friendly and informative

27 May 2026

This is the forth mini I have bought from Stratstones and have had excellent service from the sales person Josh Meehan

23 May 2026

Easy to deal with

19 May 2026

Fantastic customer service. Friendly, great amount of knowledge and happy to answer any questions.

15 May 2026

Great service

14 May 2026

Great service

12 May 2026

Jamie was really responsive and helpful with me choices

12 May 2026

Jack Lee the salesman was absolutely brilliant and helpful with the purchase of our new car

09 May 2026

Fantastic really helpful

08 May 2026

Customer service and attentiveness was fantastic

03 May 2026

From the first moment of stepping inside the Centre until the handover of my new MINI was first class. Jamie, the salesman, was very attentive and knowledgeable.

03 May 2026

Josh kept us informed and prorate and was so easy to contact

02 May 2026

Joshua was just amazing, professional, knowledgeable and really friendly.

02 May 2026

Communication was excellent

28 April 2026

As a motability car, the handover was not completed fully and I ended up driving off uninsured. I had to phone Motability so that they could sort this out for me. Ridiculous.

23 April 2026

Our sales advisor Craig Greenfield was excellent from start to finish.

21 April 2026

Craig at hull couldn't do enough to support. Service is always timely and efficient

21 April 2026

Josh at the centre was so helpful and did a wonderful 'reveal' of the car on delivery. A lovely buying experience.

20 April 2026

The team at MINI Hull were fabulous from start to finish - the team were engaged, polite and helpful every step of the way.

20 April 2026

Everything went smoothly, I was really happy with the service

20 April 2026

Josh was professional and friendly throughout the whole process. He kept me up to date and answered any questions i had. The handover was great, everything was explained very clearly. I also know that i can contact him if i have any issues.

19 April 2026

All went very smoothly

19 April 2026

jamie maslin was very helpful when selecting which mini to go for a jcw or a cooper s where the cars that i was interested in he was very knowledgable which helped me when i changed my mind in which car to purchase .

05 April 2026

process was really quick I test drove one on the Sunday and picked up a brand new one on the Friday the process was seamless

28 June 2026

I called with an issue at 11am and was booked into a slot at 3pm same day, the car was checked and the issue was remedied within 30mins. My car was only 2 weeks old and I was quite concerned by the sound it was making.

27 June 2026

Coffee machine was out of order. Disappointed that the valet doesnt inckude wiping down the dashboard anymore

24 June 2026

Excellent service and communication

23 June 2026

The kindness of the staff was lovely.

23 June 2026

No issues whatsoever

22 June 2026

Very polite, friendly and completed all works checks efficiently

20 June 2026

I always get good service

20 June 2026

Because if I wasn't satisfied I would be listing the reasons why I was dissatisfied.

19 June 2026

Kirsty is very helpful and considerate

18 June 2026

Easy, quick and simple

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16 June 2026

From stat to Finnish everything was dealt with smoothly

14 June 2026

Very efficient and friendly customer service

14 June 2026

Efficient courteous and cheerful service reception. Good technical service and reporting. Car well cleaned.

13 June 2026

Brilliant staff, customer service, proficiency, speed of service & great hospitality.

12 June 2026

The team were lovely and listened to what I was looking for and actioned it.

10 June 2026

Issue was raised and appointment was assigned quickly. Kirsty from the service team was fantastic. She kept me updated throughout.

10 June 2026

Easy to book. Kept well informed. Work done to agreed cost. Honest assessment of possible work that could wait ie no pressure to have work done. And the car was ready on time. Washed and cleaned

08 June 2026

Very helpful

08 June 2026

I have no cause for criticism. Staff members were very helpful.

06 June 2026

Helpful, quickly booked in.

04 June 2026

Checked in on line and then still had to queue for 20 minutes to hand the keys over

04 June 2026

Friendly and experienced staff, especially Kirsty who is very efficient in her role

04 June 2026

The staff are lovely and so is the coffee. Always a relaxing atmosphere

03 June 2026

Very straightforward

03 June 2026

Fault was found and part ordered quickly. Loan car given while waiting

01 June 2026

Just a bonus if when a complementary wash and vac is provided with the service/MOT - the outside was cleaned and the inside front of the car was vaced and cleaned but the boot had not been touched.

31 May 2026

Lovely staff that are both very professional and very helpful.

31 May 2026

Had no issues the staff were as always professional and friendly

31 May 2026

Professional from start to finish

29 May 2026

Everything was great, staff, service, timing, communication. Only a couple of niggles. nobody in showroom for 20mins when we picked car up and for some reason I was given a new mini quote ???

29 May 2026

Very friendly and helpful.

26 May 2026

Very efficient

24 May 2026

After my Mini suffered a gearbox failure, I took it in for a specialist diagnosis and greatly appreciated the support I received. Special thanks to Kirsty, who went above and beyond during a stressful time.

24 May 2026

Excellent communication from lady at stratstone

24 May 2026

Really great friendly and efficient customer service.

20 May 2026

From booking in my car to walking into the smiling face at reception the knowing my details and why I was there to checking my car to the whole mini experience everything was absolutely perfect.

20 May 2026

Service and new tyres fitted.Kirsty kept me updated on progress and time the service was completed.Very friendly and professional service.

19 May 2026

My experience with Kirsty senior service advisor was excellent. However the outcome of my problem was not resolved. I have been told the noise I am hearing is a characteristic of my vehicle

17 May 2026

Kirsty is always welcoming, efficient and professional

12 May 2026

Kirsty is so lovely and keeps me informed about the process

12 May 2026

Prompt service and car cleaned

11 May 2026

Staff attentive and efficient.

09 May 2026

Great service, friendly organised staff, job done efficiently

09 May 2026

Car was picked up on time and extra work I was contacted about.

08 May 2026

Kirsty, as always, very helpful, knowledgeable & friendly. Updates provided whenever required & work completed at the time given when booking in.

06 May 2026

On getting vehicle back it was a lot cleaner after being valeted on completion of necessary work carried out.

05 May 2026

We checked in online and were told to use the drop box to leave the car key. On arrival, we were told to hand the key into Recepion and then joined the queue for a 15 minute wait.

04 May 2026

The dealership are polite and friendly it is always clean and well maintained

25 April 2026

Excellent service

24 April 2026

Very friendly

22 April 2026

Amazing customer service as always, especially from Kirsty and Jamie.

19 April 2026

All good

18 April 2026

Great service

14 April 2026

Quick and stress free

13 April 2026

considering another branch who had set up my service plans and it hadnt been done correctly, kirsty had informed of this before hand and was very helpfull on checking in my car and the rest of the process, until the otherbranch sorted out the plan

13 April 2026

Because I cannot fault the experience.

12 April 2026

Kirsty and Craig were very helpful sourcing a car for me to test drive.

12 April 2026

Friendly efficient service

09 April 2026

Excellent as always

08 April 2026

Stratstone mini is incredibly professional

08 April 2026

Good quality service and friendly staff

07 April 2026

Kirsty and the team at Mini Stratstone, Hull are always 100% spot on! They always go the extra mile for their customers and treat them with such professionalism. Always a great vibe in the dealership and feel welcome and looked after every visit.

06 April 2026

Kirsty was the usual friendly and efficient service contact ensuring that everything went smoothly from arrival to departure. All my requests were met and the health check was completed in good time with the car returned nice and clean. Excellent!

05 April 2026

Great service

05 April 2026

Great staff

04 April 2026

kirstly is always very Knowledgeable helpful and polite

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Stratstone Hull.

Address

Citadel Way, Hull, HU9 1TQ

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

0148 2243589

Map

Areas served

Hull as well as surrounding areas including Bridlington, Beverley, Hessle and Cottingham

View map

Address

Citadel Way, Hull, HU9 1TQ

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:08:30 - 13:00
Sun:Closed

Phone

0148 2904591

Map

Areas served

Hull as well as surrounding areas including Bridlington, Beverley, Hessle and Cottingham

View map