OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
111 ratings and 91 comments received in the last 90 days.
29 August 2026
Jack was very helpful and knowledgeable when I was purchasing my mini. He knows his stuff and is really friendly- bonus points because he dealt with my strange mother.
26 August 2026
Great customer service, Craig is an asset, he listened to what we wanted and didn't need to be pushy
18 August 2026
Very helpful staff. Smooth process and explained thoroughly. Guided through all the various stages with no pressure or pushiness. Many thanks.
18 August 2026
The service we received from Craig was exemplary. The car was with us within a week and all of our needs addressed. The handover went smoothly and all questions were answered.
11 August 2026
Jamie was amazing, thank you so much again!
04 August 2026
A mix up with your finance dept. A problem with delivery date.
28 July 2026
The whole process was very straight forward, the service friendly and nothing seemed too much trouble.
24 July 2026
My Mini was sold on a signed PCP finance deal,at no time were we told this would be invalid should Mini UK change the offer prior to delivery. The dealer covered the cost difference. Handover was very efficient and helpful setting up all our needs
23 July 2026
Extremely professional, wealth of knowledge about the product, and extremely patient.
02 September 2026
Kirsty was very conscientious and obliging.
30 August 2026
Excellent service , the best , so very helpful , definitely highly recommend
29 August 2026
Super service from appointment to completion. The coordinator, Kirsty, was efficient and professional being very Personable giving attention to detail, providing hospitality during my wait for completion of MOT.
29 August 2026
Very good service for my repair.Very helpful lady on service desk in showroom
26 August 2026
Very dissatisfied aircon poorly done not much of a difference prior to service, still not much difference was expecting my cold air
25 August 2026
As far as i can see the things that should be done were done. The item that I raised was not.
25 August 2026
Always a first class service - a pleasure on each and every occasion! ??????
24 August 2026
Work carried out quickly
23 August 2026
Did what was required, very helpful and excellent communication during the work.
19 August 2026
Service done on time and sstaff were pleasant. Waiting area fine. Expensive though.
FIND Stratstone Hull.
Address
- Citadel Way, Hull, HU9 1TQ
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 0148 2243589
Hull as well as surrounding areas including Bridlington, Beverley, Hessle and Cottingham
Address
- Citadel Way, Hull, HU9 1TQ
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 0148 2904591
Hull as well as surrounding areas including Bridlington, Beverley, Hessle and Cottingham
30 August 2026
Jack Lee went through all different options of each package which enabled me to make my decision.