About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

125 ratings and 100 comments received in the last 90 days.

18 August 2026

Very helpful staff. Smooth process and explained thoroughly. Guided through all the various stages with no pressure or pushiness. Many thanks.

18 August 2026

The service we received from Craig was exemplary. The car was with us within a week and all of our needs addressed. The handover went smoothly and all questions were answered.

11 August 2026

Jamie was amazing, thank you so much again!

04 August 2026

A mix up with your finance dept. A problem with delivery date.

28 July 2026

The whole process was very straight forward, the service friendly and nothing seemed too much trouble.

24 July 2026

My Mini was sold on a signed PCP finance deal,at no time were we told this would be invalid should Mini UK change the offer prior to delivery. The dealer covered the cost difference. Handover was very efficient and helpful setting up all our needs

23 July 2026

Extremely professional, wealth of knowledge about the product, and extremely patient.

22 July 2026

Great customer service, very helpful, efficient and explained everything clearly.

21 July 2026

Really good service from start to finish.

19 July 2026

Everything was smooth with good communication

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16 July 2026

Prompt attention. Patience when explaining everything to me.

14 July 2026

Absolutely great service. Even though car was slightly delayed Craig kept me informed every step of the way.

14 July 2026

The salesperson Jamie kept me well informed and was always there if I needed a update on delivery time he gave a five star service from start to finish

13 July 2026

Craig was very helpful and kept me informed all the way, he took time out to explain everything in the car and couldn't do enough

12 July 2026

Very simple process from looking for a second hand vehicle to deciding to buy a brand new one. Nothing was too much trouble.

11 July 2026

Everything so far has been great.

04 July 2026

I honestly can not thank Josh Meehan (Stratstone Mini Hull) enough!! He really went above and beyond. His service, patience and overall performance was 11/10 and I really can not thank him enough for eveything he's done in purchasing my new car

03 July 2026

I have been dealing with Stratstone Mini in Hull for a number of years and I have always admired the professional way I been been treated by the Staff .

03 July 2026

Jamie was very nice and friendly and not pushy at all

03 July 2026

Jamie is fab .

02 July 2026

Josh was excellent and very helpful. He inspired confidence and was very knowledgeable. My only concern was that due to a delay with the valeting my car wasn't ready when I went to collect it, it was disappointing however was ready the next day.

29 June 2026

No issue regarding salesman. I feel the business manager handled my 14 day distance sale return incorrectly. Delayed notify mini finance once the car had been returned. Refused to return deposit paid.

29 June 2026

Perfect service!

27 June 2026

Lovely smooth transaction Stratstone Hull we're so efficient from placing order to letting me know my car had arrived The team are so professional and Jamie the guy who looked after my sale was so lovely from placing my order to my new car arriving

26 June 2026

No issues at all although my car was not delivered as I went to the garage to collect

24 June 2026

Staff excellent only issue was that they didnt apply a protection coating to the bodywork as promiseed. This was rectifies two days later.

24 June 2026

Fabulous service and amazing car. Thank you.

23 June 2026

Craig was great. Everything handled as it should be and more!

19 June 2026

Jamie who we dealt with made everything straight forward and had answers to all the questions we had.

16 June 2026

Great service from start to finish, the combination of the test drive and the 0% offer were the key factors in choosing the Mini over the Renault 5. Sales team were knowledgeable without being pushy. Give choice of possible vehicles.

12 June 2026

Craig Greenfield provided excellent service. Very friendly and efficient. He kept us up to date with the progress of our order, especially when there was a delay.

09 June 2026

Handover felt a little rushed. More explaination of the car systems (driving assistance, OS9, etc. would have been helpful.

03 June 2026

Staff very good patient and treat you as individual

03 June 2026

Jamie was helpful, knowledgeable and friendly from first point of contact until us driving away in our new car. He was genuine and cared that we were happy in our decisions and ensured we received the best deal available at the time.

02 June 2026

Excellent customer care skills

23 August 2026

Did what was required, very helpful and excellent communication during the work.

19 August 2026

Service done on time and sstaff were pleasant. Waiting area fine. Expensive though.

19 August 2026

Excellent communication, quick book in and fast resolution to problem.

18 August 2026

Got me back on the road in time for my hols. A bit less spending money though.??

18 August 2026

Excellent & friendly service good communication would recommend

18 August 2026

Always a pleasant experience.

18 August 2026

Kirsty was very helpful

11 August 2026

Quick and efficient

10 August 2026

Kirsty was very helpful

08 August 2026

We were quoted for the wrong service, later when car was in the workshop service was changed and price went up buy nearly £200 car was booked in 3 weeks prior an price and service agreed.work actually done was basic for the price of £558 .

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06 August 2026

Good service didnt take 2 long

06 August 2026

Our car wouldn't start and if it wasn't for Kirsty helping us with a replacement car, we would have been stranded!

05 August 2026

Excellent service thanks just a Shame you no longer have courtesy drivers

03 August 2026

Service advisor was fantastic

03 August 2026

Had to wait a long time. Otherwise excellent. kirsty very helpful

02 August 2026

Couldn't recommend this garage enough!

29 July 2026

Had a minor problem with my Cooper D and they found and repaired it very quickly, well done!

26 July 2026

Friendly staff, very helpful and car ready when promised.

25 July 2026

21 July 2026

Always a pleasure to visit the MINI. Kirsty is very professional a d welcoming.

19 July 2026

Great service. Everything completed in timeframe.

19 July 2026

Good service

18 July 2026

Everything went to plan, well organised. Customer service was very good.

18 July 2026

Very good service by both service dept staff and technicians

15 July 2026

Only a healthcheck, but all was good re comms and service. No complaints.

14 July 2026

Work completed well but booking was while l waited and as on a Saturday l ended up there longer than expected could have been better coordinated!!

10 July 2026

great service by service reception

07 July 2026

Very unhelpful staff. Did not complete the work that I had booked for . The explanation given was,we are too busy!

06 July 2026

Very professional and efficient

06 July 2026

Was able to select my preferred date & time online; part was ordered and delivered overnight; was kept informed of required work and progress. Kirsty stands out as being exceptional.

05 July 2026

Quick resolution to the issue with my JCW. Very friendly service too. Overall very happy with the service I received from Stratstone Mini Hull.

05 July 2026

Great while I waited service with friendly and helpful interactions

30 June 2026

FRIENDLY AND EFFICIENT SERVICE

30 June 2026

Great service, absolute pleasure to deal with

28 June 2026

I called with an issue at 11am and was booked into a slot at 3pm same day, the car was checked and the issue was remedied within 30mins. My car was only 2 weeks old and I was quite concerned by the sound it was making.

27 June 2026

Coffee machine was out of order. Disappointed that the valet doesnt inckude wiping down the dashboard anymore

24 June 2026

Excellent service and communication

23 June 2026

No issues whatsoever

23 June 2026

The kindness of the staff was lovely.

22 June 2026

Very polite, friendly and completed all works checks efficiently

20 June 2026

Because if I wasn't satisfied I would be listing the reasons why I was dissatisfied.

20 June 2026

I always get good service

19 June 2026

Kirsty is very helpful and considerate

18 June 2026

Easy, quick and simple

16 June 2026

From stat to Finnish everything was dealt with smoothly

14 June 2026

Very efficient and friendly customer service

14 June 2026

Efficient courteous and cheerful service reception. Good technical service and reporting. Car well cleaned.

13 June 2026

Brilliant staff, customer service, proficiency, speed of service & great hospitality.

12 June 2026

The team were lovely and listened to what I was looking for and actioned it.

10 June 2026

Easy to book. Kept well informed. Work done to agreed cost. Honest assessment of possible work that could wait ie no pressure to have work done. And the car was ready on time. Washed and cleaned

10 June 2026

Issue was raised and appointment was assigned quickly. Kirsty from the service team was fantastic. She kept me updated throughout.

08 June 2026

Very helpful

08 June 2026

I have no cause for criticism. Staff members were very helpful.

06 June 2026

Helpful, quickly booked in.

04 June 2026

The staff are lovely and so is the coffee. Always a relaxing atmosphere

04 June 2026

Checked in on line and then still had to queue for 20 minutes to hand the keys over

04 June 2026

Friendly and experienced staff, especially Kirsty who is very efficient in her role

03 June 2026

Very straightforward

03 June 2026

Fault was found and part ordered quickly. Loan car given while waiting

01 June 2026

Just a bonus if when a complementary wash and vac is provided with the service/MOT - the outside was cleaned and the inside front of the car was vaced and cleaned but the boot had not been touched.

31 May 2026

Professional from start to finish

31 May 2026

Had no issues the staff were as always professional and friendly

31 May 2026

Lovely staff that are both very professional and very helpful.

29 May 2026

Very friendly and helpful.

29 May 2026

Everything was great, staff, service, timing, communication. Only a couple of niggles. nobody in showroom for 20mins when we picked car up and for some reason I was given a new mini quote ???

FIND Stratstone Hull.

Address

Citadel Way, Hull, HU9 1TQ

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

0148 2243589

Map

Areas served

Hull as well as surrounding areas including Bridlington, Beverley, Hessle and Cottingham

View map

Address

Citadel Way, Hull, HU9 1TQ

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:08:30 - 13:00
Sun:Closed

Phone

0148 2904591

Map

Areas served

Hull as well as surrounding areas including Bridlington, Beverley, Hessle and Cottingham

View map