About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

110 ratings and 88 comments received in the last 90 days.

18 September 2026

Craig was very helpful in helping us select a car to suit. However we are still waiting for support to add another key holder to the vehicle.

17 September 2026

Quick straight to the point and great service

10 September 2026

It was a very friendly & smooth translation, nothing was too much trouble & everything about the electric car was explained to me in detail. This is what I have come to expect from Mini.

08 September 2026

Got looked after so well by Craig

30 August 2026

Jack Lee went through all different options of each package which enabled me to make my decision.

29 August 2026

Jack was very helpful and knowledgeable when I was purchasing my mini. He knows his stuff and is really friendly- bonus points because he dealt with my strange mother.

26 August 2026

Great customer service, Craig is an asset, he listened to what we wanted and didn't need to be pushy

18 August 2026

Very helpful staff. Smooth process and explained thoroughly. Guided through all the various stages with no pressure or pushiness. Many thanks.

18 August 2026

The service we received from Craig was exemplary. The car was with us within a week and all of our needs addressed. The handover went smoothly and all questions were answered.

11 August 2026

Jamie was amazing, thank you so much again!

See all reviews

04 August 2026

A mix up with your finance dept. A problem with delivery date.

28 July 2026

The whole process was very straight forward, the service friendly and nothing seemed too much trouble.

24 July 2026

My Mini was sold on a signed PCP finance deal,at no time were we told this would be invalid should Mini UK change the offer prior to delivery. The dealer covered the cost difference. Handover was very efficient and helpful setting up all our needs

23 July 2026

Extremely professional, wealth of knowledge about the product, and extremely patient.

22 July 2026

Great customer service, very helpful, efficient and explained everything clearly.

21 July 2026

Really good service from start to finish.

19 July 2026

Everything was smooth with good communication

16 July 2026

Prompt attention. Patience when explaining everything to me.

14 July 2026

The salesperson Jamie kept me well informed and was always there if I needed a update on delivery time he gave a five star service from start to finish

14 July 2026

Absolutely great service. Even though car was slightly delayed Craig kept me informed every step of the way.

13 July 2026

Craig was very helpful and kept me informed all the way, he took time out to explain everything in the car and couldn't do enough

12 July 2026

Very simple process from looking for a second hand vehicle to deciding to buy a brand new one. Nothing was too much trouble.

11 July 2026

Everything so far has been great.

04 July 2026

I honestly can not thank Josh Meehan (Stratstone Mini Hull) enough!! He really went above and beyond. His service, patience and overall performance was 11/10 and I really can not thank him enough for eveything he's done in purchasing my new car

03 July 2026

Jamie was very nice and friendly and not pushy at all

03 July 2026

I have been dealing with Stratstone Mini in Hull for a number of years and I have always admired the professional way I been been treated by the Staff .

03 July 2026

Jamie is fab .

02 July 2026

Josh was excellent and very helpful. He inspired confidence and was very knowledgeable. My only concern was that due to a delay with the valeting my car wasn't ready when I went to collect it, it was disappointing however was ready the next day.

29 June 2026

Perfect service!

29 June 2026

No issue regarding salesman. I feel the business manager handled my 14 day distance sale return incorrectly. Delayed notify mini finance once the car had been returned. Refused to return deposit paid.

27 June 2026

Lovely smooth transaction Stratstone Hull we're so efficient from placing order to letting me know my car had arrived The team are so professional and Jamie the guy who looked after my sale was so lovely from placing my order to my new car arriving

26 June 2026

No issues at all although my car was not delivered as I went to the garage to collect

19 September 2026

Kirsty is just superb. What else can I say?

17 September 2026

Everything on time. Staff very helpful

17 September 2026

Stratstone Hull made my whole experience with a parts recall as seamless as possible..Very impressed with such a professional service..Great Ambassadors for the Mini Brand.

16 September 2026

The reception staff was very helpful.

16 September 2026

Appointment time was quick and fitted in with my schedule

14 September 2026

everything was great

14 September 2026

Kirsty as always provided a professional and friendly service

13 September 2026

Your service is excellent

13 September 2026

Efficient checki in, reminders, work done, reception, clean car.

09 September 2026

it's no hassle and staff are friendly and helpful

See all reviews

09 September 2026

Personal response- voice calls rather than texts were much appreciated. Information relayed promptly and extra care given to support during a long process.

09 September 2026

Can was booked in at short notice

02 September 2026

Kirsty was very conscientious and obliging.

30 August 2026

Excellent service , the best , so very helpful , definitely highly recommend

29 August 2026

Super service from appointment to completion. The coordinator, Kirsty, was efficient and professional being very Personable giving attention to detail, providing hospitality during my wait for completion of MOT.

29 August 2026

Very good service for my repair.Very helpful lady on service desk in showroom

26 August 2026

Very dissatisfied aircon poorly done not much of a difference prior to service, still not much difference was expecting my cold air

25 August 2026

Always a first class service - a pleasure on each and every occasion! ??????

25 August 2026

As far as i can see the things that should be done were done. The item that I raised was not.

24 August 2026

Work carried out quickly

23 August 2026

Did what was required, very helpful and excellent communication during the work.

19 August 2026

Service done on time and sstaff were pleasant. Waiting area fine. Expensive though.

19 August 2026

Excellent communication, quick book in and fast resolution to problem.

18 August 2026

Got me back on the road in time for my hols. A bit less spending money though.??

18 August 2026

Kirsty was very helpful

18 August 2026

Excellent & friendly service good communication would recommend

18 August 2026

Always a pleasant experience.

11 August 2026

Quick and efficient

10 August 2026

Kirsty was very helpful

08 August 2026

We were quoted for the wrong service, later when car was in the workshop service was changed and price went up buy nearly £200 car was booked in 3 weeks prior an price and service agreed.work actually done was basic for the price of £558 .

06 August 2026

Our car wouldn't start and if it wasn't for Kirsty helping us with a replacement car, we would have been stranded!

06 August 2026

Good service didnt take 2 long

05 August 2026

Excellent service thanks just a Shame you no longer have courtesy drivers

03 August 2026

Had to wait a long time. Otherwise excellent. kirsty very helpful

03 August 2026

Service advisor was fantastic

02 August 2026

Couldn't recommend this garage enough!

29 July 2026

Had a minor problem with my Cooper D and they found and repaired it very quickly, well done!

26 July 2026

Friendly staff, very helpful and car ready when promised.

25 July 2026

21 July 2026

Always a pleasure to visit the MINI. Kirsty is very professional a d welcoming.

19 July 2026

Great service. Everything completed in timeframe.

19 July 2026

Good service

18 July 2026

Everything went to plan, well organised. Customer service was very good.

18 July 2026

Very good service by both service dept staff and technicians

15 July 2026

Only a healthcheck, but all was good re comms and service. No complaints.

14 July 2026

Work completed well but booking was while l waited and as on a Saturday l ended up there longer than expected could have been better coordinated!!

10 July 2026

great service by service reception

07 July 2026

Very unhelpful staff. Did not complete the work that I had booked for . The explanation given was,we are too busy!

06 July 2026

Very professional and efficient

06 July 2026

Was able to select my preferred date & time online; part was ordered and delivered overnight; was kept informed of required work and progress. Kirsty stands out as being exceptional.

05 July 2026

Quick resolution to the issue with my JCW. Very friendly service too. Overall very happy with the service I received from Stratstone Mini Hull.

05 July 2026

Great while I waited service with friendly and helpful interactions

30 June 2026

Great service, absolute pleasure to deal with

30 June 2026

FRIENDLY AND EFFICIENT SERVICE

28 June 2026

I called with an issue at 11am and was booked into a slot at 3pm same day, the car was checked and the issue was remedied within 30mins. My car was only 2 weeks old and I was quite concerned by the sound it was making.

27 June 2026

Coffee machine was out of order. Disappointed that the valet doesnt inckude wiping down the dashboard anymore

FIND Stratstone Hull.

Address

Citadel Way, Hull, HU9 1TQ

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

0148 2243589

Map

Areas served

Hull as well as surrounding areas including Bridlington, Beverley, Hessle and Cottingham

View map

Address

Citadel Way, Hull, HU9 1TQ

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:08:30 - 13:00
Sun:Closed

Phone

0148 2904591

Map

Areas served

Hull as well as surrounding areas including Bridlington, Beverley, Hessle and Cottingham

View map