OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
124 ratings and 105 comments received in the last 90 days.
09 June 2026
Handover felt a little rushed. More explaination of the car systems (driving assistance, OS9, etc. would have been helpful.
03 June 2026
Staff very good patient and treat you as individual
03 June 2026
Jamie was helpful, knowledgeable and friendly from first point of contact until us driving away in our new car. He was genuine and cared that we were happy in our decisions and ensured we received the best deal available at the time.
02 June 2026
Excellent customer care skills
28 May 2026
Excellent customer service from first visit to driving my new car away, followed by after care and all communication! 100% satisfied
27 May 2026
Very friendly and informative
27 May 2026
Excellent customer service by craig made me feel very welcome and appreciated
27 May 2026
This is the forth mini I have bought from Stratstones and have had excellent service from the sales person Josh Meehan
23 May 2026
Easy to deal with
14 June 2026
Efficient courteous and cheerful service reception. Good technical service and reporting. Car well cleaned.
14 June 2026
Very efficient and friendly customer service
13 June 2026
Brilliant staff, customer service, proficiency, speed of service & great hospitality.
12 June 2026
The team were lovely and listened to what I was looking for and actioned it.
10 June 2026
Issue was raised and appointment was assigned quickly. Kirsty from the service team was fantastic. She kept me updated throughout.
10 June 2026
Easy to book. Kept well informed. Work done to agreed cost. Honest assessment of possible work that could wait ie no pressure to have work done. And the car was ready on time. Washed and cleaned
08 June 2026
I have no cause for criticism. Staff members were very helpful.
08 June 2026
Very helpful
06 June 2026
Helpful, quickly booked in.
04 June 2026
The staff are lovely and so is the coffee. Always a relaxing atmosphere
FIND Stratstone Hull.
Address
- Citadel Way, Hull, HU9 1TQ
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 0148 2243589
Hull as well as surrounding areas including Bridlington, Beverley, Hessle and Cottingham
Address
- Citadel Way, Hull, HU9 1TQ
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 0148 2904591
Hull as well as surrounding areas including Bridlington, Beverley, Hessle and Cottingham
12 June 2026
Craig Greenfield provided excellent service. Very friendly and efficient. He kept us up to date with the progress of our order, especially when there was a delay.