OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
91 ratings and 56 comments received in the last 90 days.
12 March 2024
Lovely showroom. Everything about the car, finance, insurance etc was explained in detail. The whole process was quick, easy and stress free
09 March 2024
When I picked my car I didn't want the black stripes, it was agreed they'd be removed. They wasn't, however that was the best accident because I love them in real life compared to the picture!
06 March 2024
All went smoothly. Jamie spent a lot of time finding me a car from existing stock to meet my requirements as you are no longer making this model and it will be a while until the new model ( which I think looks bland and uninteresting) is available.
06 March 2024
The customer service was excellent, our salesperson, Jamie, looked after really well and explained everything clearly.
06 March 2024
Jamie looked after us from start to finish
06 March 2024
Once again, the main reason was no sales person called Jamie, he was fantastic
04 March 2024
Everything happened as were advised it would be. No pressure and no hiccups which made the purchase a pleasureable experience
04 March 2024
welcomed from the start, never left hanging around on visits
03 March 2024
Excellent professional service
20 March 2024
Communication was great. Again from Kirsty.
13 March 2024
Excellent work experience, would come again
12 March 2024
Efficient excellent service overall.
07 March 2024
Service done promptly and effectively
03 March 2024
Took care of everything ??
03 March 2024
Really poor customer service. Pretty rude, unsympathetic and unhelpful. Chose not to notice that I was upset. £900 is a lot of money to pay to be made to feel very unvalued as a customer. I was without my car for 2 days- 2 days of work missed.
26 February 2024
Car ready when promised. Friendly knowledgeable staff.
23 February 2024
There were no issues not covered
23 February 2024
Never had any bad experiences
23 February 2024
Very efficient
16 March 2024
The staff were knowledgeable and very helpful and the environment was very comfortable