Every member of staff I dealt with was friendly, helpful and very efficient
Loan car, car had mini valet and all ready on time
Greg, Lucy & Chris provided fantastic service. Lucy did my handover, she carried out the hand over, with such professionalism, enthusiasm, and most of all made the process so fun and happy! Best experience I've had collecting a new car.
Richard always explains everything. He is very helpful and polite. The service has always been completed satisfactorily and they have kept me fully informed of work undertaken.
Kept informed, given option of number plates etc
After some dissatisfaction with service experience last year, Stratstone Hull 'pulled out the stops' this year with good customer service.
The staff who we dealt with were both professional and engaging. They both answered all of our questions and made the whole process enjoyable.
They would have got top marks but they forgot to put a clip on .but this was delt with stright away .
From the moment I arrived and was greeted by the service reception guy... Rich, I knew that I was going to be looked after and treated like a customer.
Staff put us at ease and were happy to help with all our questions!
Superb support and care
Very satisfied, they kept me informed thru the whole process, was friendly with every question and query I had.
It arrived on time
Really friendly and helpful staff
Excellent consistent service as always
Friendly knowledgeable staff
Every step of the way through the process they was there for you
Very professional and efficient
As I mentioned in question 1A above, Steve answered all the questions I had and amended things to suit me. I was happy with the purchase so went ahead. I had a couple of test drives to ensure the car was the right one for me.
It was a 5star service from start to finish
Very knowledgable and patient staff. Made the delivery feel special. Great explanations of all the features. Follow up phone call to check I was happy too.
Greg Holmes was excellent - very friendly welcome and efficient service.
The staff are excellent and go the extra mile
Salesman was very friendly, knowledgeable and kept me updated with the progress of my car Handover was good with the vehicle being explained in full to me before I left the garage
V expensive one year from purchase .
Fantastic, friendly service, effective and efficient.
If the staff are unsure about my particular requirements they don't hesitate to find out the solution
Everything went as smoothly as could be expected
Kept well informed and looked after.
Welcoming and efficient Richard who made sure I was happy with everything and kept me in touch with progress and arranged taxi when it rained .
Great service and car was immaculate when returned
The staff are so helpful and courteous
Nothing to fault.
Very satisfied. Great communication and updates from Steve Donelley through out and a lovely handover from Lucy. Very professionally and friendly.
Very happy indeed. Richard Gawthorne was polite and efficient throughout the process and informative about options, taking the time to explain in detail any relevant topic or point I raised. Richard is a credit to Stratstone/MINI and your team there
Only one person on the service team so had to wait around for quite a while to get served (not the fault of the person who served me.) Man was very helpful as I requested a vehicle which wasn't available but suggested alternatives to test drive.
the telephone booking experience was poor because they did not point out my service agreement was no longer valid and also the prices quoted for extra work were ridiculously high. Service manager saved the day for Mini ..he was very helpful
I was treated so ell , the staff from start to finish were spot on
All down to Rich on mini service
The guy who looked after me and my car this service was fantastic. Outstanding service!
Top expensive and you have to wait an age to collect a car even when no one else is waiting.
I did while you wait and they kept to the time promised.
Phoned about a fault light and was given an appointment which fitted my needs and was within a short time of the fault appearing so was sorted quickly.
Rich gave a good service however the young lady who was on duty when I collected my car was quite moody
Very friendly explaining the process and resolving the fault in my car.
Richard in the service team delivered great customer service and is an absolute ambassador for the Mini brand and for Stratstone.
The cable to my front washers keep coming off. Brought it in as it had happened on the side. Richard in Service for someone to fix it within minutes rather than having to put it through the workshop. Also offered to clean the car.
Great customer service from Rich, hassle free.