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Customer Reviews.

service

5

Rich was amazing, explained what the issue could be and kept me fully up to date with the timings, he was understanding when I explained I live out of town but my parents would oversee everything. Rich was always quicker then expectations as well.

08 January 2019

service

4

Car was obviously serviced however the deal bought was free servicing which was not recorded. Thankfully I had relevant documents. Your survey is bringing up a query on an answer to this question. I have duly answered.

05 January 2019

sales

5

Straightforward process made easy by friendly and helpful staff.

03 January 2019

service

3

Took longer to be able to deal with retrieving my car back as worked out of town and turned up to collect and my keys were not available so had organise something else

27 December 2018

sales

5

Happy with all aspects of the service

27 December 2018

service

5

Richard is excellent at his job, friendly, efficient and helpful. It made the whole experience much better than previously.

27 December 2018

sales

3

When I bought the car I was given a rough date but was told I would be kept up to date but was only told when it arrived at garage. Original sales person left, handover person was also leaving and lacked good knowledge of what is a technical car

22 December 2018

sales

4

Helpful and kind staff. Car prepared to a very good standard

20 December 2018

sales

4.5

Nearly perfect but could have done with more explanation of functions and controls at handover.

18 December 2018

service

5

very prompt service

18 December 2018

service

4

Service Dept had not checked wipers so I went to Halfords instead

13 December 2018

sales

3

As aboveAlso would have liked an update on state of build of car. Got one mail saying it was in production, then a phone call saying it had arrived.

12 December 2018

sales

5

Staff were really friendly, also had female staff who took me on the test drive, which made me feel comfortable. Also gave a lovely cup of coffee whilst I waited!

10 December 2018

service

3

the receptionist on the service desk was abrupt and wasnt apologetic that Stratstone Chesterfield hadnt explained ab`out a £40 charge on the "free" service?? Her reply to me was She couldnt speak for Chesterfield! another girl offered me a drink

06 December 2018

sales

5

Everything was explained properly service

03 December 2018

service

5

Helpful, polite staff.

02 December 2018

service

4

I was waiting for 1 hour for them to repair a slow puncture. However they did not charge me.

24 November 2018

service

5

Again as above:Excellent service. Very professional. Felt very well looked after.

21 November 2018

sales

5

Staff wonderful helpful and cheery nothing to much troublebe

20 November 2018

service

5

Easy process

17 November 2018

sales

4

Looked after well

16 November 2018

service

2

because of the issues above, however, I complained the same day and I did receive a very sincere apology from the service manager the next day

15 November 2018

service

4

Friendly staff, sufficient information given. The only reason I don't give 5 star is because I would like much more included in the service itself - rather than just the necessary requirements.

14 November 2018

service

5

Professional

13 November 2018

service

5

Stratstone gave me a timely service and returned my car beautifully cleaned.

12 November 2018

service

5

Efficient service everything clear about what was happening

09 November 2018

sales

5

Great customer service quick to answer any concerns and very helpful

09 November 2018

service

5

Experienced staff performing service

07 November 2018

service

5

Good customer support

06 November 2018

service

1

I brought my car in at 9am for service and MOT. I said I would need to pick the car up the following morning as there was no car for me to use. The next morning I got a call saying my car wouldn't be ready till lunchtime!

06 November 2018

service

1

as above ...nobody about or bothered. Told fibs and didnt fix the cigarette lighter.. Other people at desk also moaning about delay.. Why not just be efficient or at least honest. Previously service has been first rate

04 November 2018

service

5

As above and a courtesy car.

02 November 2018

service

5

Service completed on time. Thoroughly explained to me. Transport to and from work arranged and on time.

01 November 2018

service

5

Very reliable

31 October 2018

sales

4.5

Friendly and approachable staff though not all questions answered straight away

26 October 2018

sales

5

Everything I asked for was there for us. I asked for my new car to be veiled and it was all ready for us. The unveiling was a fabulous expecience.

23 October 2018

service

5

QUICK AND COURTEOUS

23 October 2018

sales

4

This car is our 2nd new mini from Stratstone Hull last time we were providedcwith a Mini Car Maintenance Kit which was superb this time however we bought a more expensive vehicle but received no such car care kit . This was a shame

23 October 2018

service

5

Staff were first class

19 October 2018

service

5

The service was excellent

19 October 2018

sales

5

From enquiry to collection. All staff were helpful, friendly & knowlegeable. We were kept informed at every stage