Drop down ButtonDrop down Button< ££ >Teaser Link Arrowco2
01482 605555

Customer Reviews.

sales

3.5

no problems

10 October 2019

sales

5

Every member of staff I dealt with was friendly, helpful and very efficient

09 October 2019

service

5

Loan car, car had mini valet and all ready on time

08 October 2019

sales

5

Greg, Lucy & Chris provided fantastic service. Lucy did my handover, she carried out the hand over, with such professionalism, enthusiasm, and most of all made the process so fun and happy! Best experience I've had collecting a new car.

08 October 2019

service

5

Richard always explains everything. He is very helpful and polite. The service has always been completed satisfactorily and they have kept me fully informed of work undertaken.

07 October 2019

sales

5

Kept informed, given option of number plates etc

06 October 2019

service

5

After some dissatisfaction with service experience last year, Stratstone Hull 'pulled out the stops' this year with good customer service.

06 October 2019

sales

5

The staff who we dealt with were both professional and engaging. They both answered all of our questions and made the whole process enjoyable.

06 October 2019

service

4

They would have got top marks but they forgot to put a clip on .but this was delt with stright away .

06 October 2019

service

5

From the moment I arrived and was greeted by the service reception guy... Rich, I knew that I was going to be looked after and treated like a customer.

03 October 2019

sales

5

Staff put us at ease and were happy to help with all our questions!

02 October 2019

sales

5

Superb support and care

01 October 2019

sales

5

Very satisfied, they kept me informed thru the whole process, was friendly with every question and query I had.

01 October 2019

sales

5

It arrived on time

01 October 2019

sales

5

Really friendly and helpful staff

01 October 2019

service

5

Excellent consistent service as always

28 September 2019

sales

4.5

Friendly knowledgeable staff

28 September 2019

sales

5

Every step of the way through the process they was there for you

27 September 2019

service

5

Very professional and efficient

27 September 2019

sales

5

GOOD SERVICE

24 September 2019

sales

5

As I mentioned in question 1A above, Steve answered all the questions I had and amended things to suit me. I was happy with the purchase so went ahead. I had a couple of test drives to ensure the car was the right one for me.

23 September 2019

sales

5

It was a 5star service from start to finish

23 September 2019

sales

5

Very knowledgable and patient staff. Made the delivery feel special. Great explanations of all the features. Follow up phone call to check I was happy too.

23 September 2019

sales

5

Greg Holmes was excellent - very friendly welcome and efficient service.

23 September 2019

service

5

The staff are excellent and go the extra mile

22 September 2019

sales

5

Salesman was very friendly, knowledgeable and kept me updated with the progress of my car Handover was good with the vehicle being explained in full to me before I left the garage

22 September 2019

service

3

V expensive one year from purchase .

22 September 2019

service

5

Fantastic, friendly service, effective and efficient.

22 September 2019

sales

5

If the staff are unsure about my particular requirements they don't hesitate to find out the solution

22 September 2019

service

5

Everything went as smoothly as could be expected

19 September 2019

sales

5

Kept well informed and looked after.

19 September 2019

service

5

Welcoming and efficient Richard who made sure I was happy with everything and kept me in touch with progress and arranged taxi when it rained .

18 September 2019

service

5

Great service and car was immaculate when returned

15 September 2019

service

5

The staff are so helpful and courteous

09 September 2019

service

5

Nothing to fault.

08 September 2019

service

5

Very satisfied. Great communication and updates from Steve Donelley through out and a lovely handover from Lucy. Very professionally and friendly.

07 September 2019

service

5

Very happy indeed. Richard Gawthorne was polite and efficient throughout the process and informative about options, taking the time to explain in detail any relevant topic or point I raised. Richard is a credit to Stratstone/MINI and your team there

06 September 2019

service

3

Only one person on the service team so had to wait around for quite a while to get served (not the fault of the person who served me.) Man was very helpful as I requested a vehicle which wasn't available but suggested alternatives to test drive.

31 August 2019

service

3

the telephone booking experience was poor because they did not point out my service agreement was no longer valid and also the prices quoted for extra work were ridiculously high. Service manager saved the day for Mini ..he was very helpful

27 August 2019

sales

5

I was treated so ell , the staff from start to finish were spot on

26 August 2019

service

5

All down to Rich on mini service

25 August 2019

service

5

The guy who looked after me and my car this service was fantastic. Outstanding service!

23 August 2019

service

3

Top expensive and you have to wait an age to collect a car even when no one else is waiting.

22 August 2019

service

5

I did while you wait and they kept to the time promised.

17 August 2019

service

5

Phoned about a fault light and was given an appointment which fitted my needs and was within a short time of the fault appearing so was sorted quickly.

15 August 2019

service

4

Rich gave a good service however the young lady who was on duty when I collected my car was quite moody

12 August 2019

service

5

Very friendly explaining the process and resolving the fault in my car.

11 August 2019

service

5

Richard in the service team delivered great customer service and is an absolute ambassador for the Mini brand and for Stratstone.

11 August 2019

service

5

The cable to my front washers keep coming off. Brought it in as it had happened on the side. Richard in Service for someone to fix it within minutes rather than having to put it through the workshop. Also offered to clean the car.

11 August 2019

service

5

Great customer service from Rich, hassle free.