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Customer Reviews.

sales

5

Couldn't do anything more for me

15 March 2019

sales

5

We were made to feel very special from initially walking in the showroom through to driving the vehicle away. Mr Chris Hamlett and the staff deserve a special mention as nothing was to much of an issue. I am a Very satisfied customer.

14 March 2019

sales

5

Very helpful staff.

13 March 2019

service

5

Service was fast and tge staff were friendly

13 March 2019

sales

5

Smooth efficient hand over

12 March 2019

sales

4

Gregg was very good and helpful re finance options..

11 March 2019

sales

5

Friendly and knowledgeable staff.

11 March 2019

sales

5

Outstanding customer service.Every member of staff I interacted with was professional & friendly, and showed real passion about doing the right thing for their customers & exceeding expectations. Regular communication received throughout the process.

10 March 2019

service

5

because the coffees nice

09 March 2019

service

4

All seems to have gone well. And the collection and delivery service was much appreciated

05 March 2019

service

5

Excellent service provided. Staff made me feel at ease, they were open and honest and really showed an interest in terms of what's best for me, rather than just wanting to sell me a car.

27 February 2019

service

2.5

'ready for winter' check - not particularly helpful - Someone in service department gave me some incorrect information. and lack of communication, so had to take it back. Fortunately, Rich was very helpful and sorted it out for me.

26 February 2019

service

2

I experienced a delay. Service entry not updated on vehicle system. I have raised some questions surrounding the report which indicated all items in good condition and immediate failure of rear brake pads.

25 February 2019

sales

5

Fast, efficient and friendly service.

25 February 2019

service

5

Did job while waited

24 February 2019

sales

5

Nothing was too much trouble

24 February 2019

service

1.5

The work on my car was not completed on time, and i had to leave the vehicle and go back the next day to complete

23 February 2019

sales

3.5

Yes I liked what you did for me athter my SON taiked to you on my behalf and you lined me a car it was very important for me to have transport in my position we could get by like i seid just going that little bit more makes my life a better place

19 February 2019

service

3

As previous answer.It was noted that tyres were 2mm on rear but no other comment..Front tyres were 4.5mm..It should have raised some type of question on a front wheel drive car?..Wheel alignment checked by myself and found in error .Now corrected.

16 February 2019

service

5

Thorough info always given with possible future issues raised and checked. Later at no cost when health check and valet and car wash done. While waiting a shorter time than expected I was given coffee and progress reports.

16 February 2019

service

5

Richard the service front desk guy was so helpful. Helped with car seats etc. Went above and beyond and was very helpful and cheerful

15 February 2019

service

2.5

Dealership has outgrown their premises site is crowded , congested with cars in alleyways

15 February 2019

service

5

See the reasons I have given above

10 February 2019

service

3

Took 2 attempts to fix the issue despite me saying I would rather they kept my car until they were sure it was fixed

09 February 2019

service

5

Service desk very efficient

07 February 2019

service

5

Good communication...friendly and knowledgeable front of house staff

04 February 2019

service

5

Perfect

04 February 2019

sales

5

Fault with number plate rectified with ease. The only issue was that there was only a few miles of fuel in the car and had to find the nearest petrol station. Also would've been good if it had been charged up so we could use it on electric mode.

25 January 2019

service

5

Excellent service.

16 January 2019

service

5

Rich was amazing, explained what the issue could be and kept me fully up to date with the timings, he was understanding when I explained I live out of town but my parents would oversee everything. Rich was always quicker then expectations as well.

08 January 2019

service

4

Car was obviously serviced however the deal bought was free servicing which was not recorded. Thankfully I had relevant documents. Your survey is bringing up a query on an answer to this question. I have duly answered.

05 January 2019

sales

5

Straightforward process made easy by friendly and helpful staff.

03 January 2019

sales

5

Happy with all aspects of the service

27 December 2018

service

3

Took longer to be able to deal with retrieving my car back as worked out of town and turned up to collect and my keys were not available so had organise something else

27 December 2018

service

5

Richard is excellent at his job, friendly, efficient and helpful. It made the whole experience much better than previously.